Patient Rights & Responsibilities

Right to receive medical service

  • Every patient has the right to receive proper medical service to protect and improve their health regardless of sex, age, religion, or socioeconomic status. The hospital cannot refuse to provide medical service without a lawful reason.

Right to be informed and self-determination

  • Patients have the right to be informed about their health status, treatment options, medical research or organ transplantation eligibility, expected outcome, and cost of care. They have the right to ask questions and decide on a plan of care.

Right to confidentiality

  • Patients have the right to privacy and confidentiality of their health information. Medical information will not be released without their consent except when required by law.

Right to request dispute settlement counseling

  • Patients have the right to request dispute settlement counseling with an internal organization (responsible department in the hospital), or an external organization (Korea consumer agency or the Korean medical dispute mediation & arbitration agency) for disputes related to medical, physical, or economic damages resulting from a violation of their rights.

Right to be provided a safe medical environment

  • Patients have the right to receive medical service from medical institutions where their safety is maintained and their medical information is protected.

Right to be respected for values and beliefs

  • Patients have the right not to be discriminated against due to their cultural and religious values and beliefs, and their rights will not be violated.

Patient Responsibilities

  • To provide accurate and complete information about your health status and other health information
  • To report any changes in your health status to your health providers
  • To be expected to follow the care plans suggested by the health care professionals caring for you
  • Must establish proof of identity using your identification card or medical insurance card
  • To follow hospital rules and regulations
  • To recognize and respect the rights of the other patients, families, and staff
  • Be responsible for either full or partial payment upon request for the health care you received